Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 507-451-8678 or make an appointment online!


What Our Customers Are Saying

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I called because one tire was low - after sliding into a ditch and being able to drive out - This was a Friday around 4:15. Will allowed me to come in, filled the tire, removed a piece of trim that had come loose during my excursion into the ditch, sprayed out the rest of the snow in the tire-which stopped the steering wheel from shaking. This was all done in a short period of time and I was able to finish my trip to Minneapolis. I wish I lived closer to this shop! I was thrilled with the service!

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Ron's Repair has always been dependable and has treated me so great. There is no other place I would take my vehicle.

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Friends recommended so I took our car for a oil change and tire rotation. They did a good job! Bonus is the beautiful Irish setters!

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Ron's has always been fair and honest, they do a great job. It's the only place I trust taking my car to.

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I have driven my car back to the dealership where I bought the car from for years which was over an hour away because I never felt I received the honest and straightforward auto service I deserved in Owatonna. Out of a real sense of urgency I gave Ron's Repair a try and I can't tell you how pleased I have been with the customer service as well as the auto repairs, maintenance and straight answers about what I really need to take care and what can wait. I highly recommend you give Ron's a chance to take care of your auto repairs needs they won't disappoint.

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I was quite impressed with my first experience with Rons repair. My car just came out of warranty and I was having some issues with my A/C. Rons was able to get my car in right away and had it fixed that same day, but what really made them stand out is I had a cabin air filter in my backseat that I was going to install at some point and when I picked up my car they had informed me that they went ahead and installed that filter for me. I was not expecting that, saved me the hassle of doing it and it compelled me to give them a great review. All my service work will from now on be going to Rons!!

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I have been going to Ron's for over five years. I have found their service to be excellent and they never do anything that is not necessary. They are honest and do a great job. I would recommend them to anyone in my family or any of my friends. Rons Repair rocks!

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Ron and the crew have always been there for our family when our vehicles need attention, at times with short notice even. Great communication, honesty, and good pricing.

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They like dogs, I like dogs. I like a working car, they make that happen above and beyond. And I even got a flower when my car was all done. What lady doesn't love that?

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Great service and friendly staff. Not to mention there are DOGS!!

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Great, (and honest), service at an awesome price! Mike and the boys at Ron's will take of you and all of your vehicles! They fit me into the schedule on short notice and have a loaner for me to use while they work. Thanks Mike!

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I walked in overwhelmed from a crash on the highway, from out of town and another 2 hours away from home. They looked at the car and made sure it was drivable until I could get it home for the night. He got me chocolate and water to calm my nerves and made sure I was ok to drive before I left. Would recommend his shop to anyone, wheather you?re just driving through or a local.

  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • IATN (International Automotive Technicians' Network)
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  • Car Care Aware
  • Call Us For Service: 507-451-8678