Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 507-451-8678 or make an appointment online!


What Our Customers Are Saying

I called because one tire was low - after sliding into a ditch and being able to drive out - This was a Friday around 4:15. Will allowed me to come in, filled the tire, removed a piece of trim that had come loose during my excursion into the ditch, sprayed out the rest of the snow in the tire-which stopped the steering wheel from shaking. This was all done in a short period of time and I was able to finish my trip to Minneapolis. I wish I lived closer to this shop! I was thrilled with the service!


-Jolene O.

Ron's Repair has always been dependable and has treated me so great. There is no other place I would take my vehicle.


-Gwen S.

Friends recommended so I took our car for a oil change and tire rotation. They did a good job! Bonus is the beautiful Irish setters!


-Patty W.

Ron's has always been fair and honest, they do a great job. It's the only place I trust taking my car to.


-Jenifer S.

I have driven my car back to the dealership where I bought the car from for years which was over an hour away because I never felt I received the honest and straightforward auto service I deserved in Owatonna. Out of a real sense of urgency I gave Ron's Repair a try and I can't tell you how pleased I have been with the customer service as well as the auto repairs, maintenance and straight answers about what I really need to take care and what can wait. I highly recommend you give Ron's a chance to take care of your auto repairs needs they won't disappoint.


-Lynn S.

I was quite impressed with my first experience with Rons repair. My car just came out of warranty and I was having some issues with my A/C. Rons was able to get my car in right away and had it fixed that same day, but what really made them stand out is I had a cabin air filter in my backseat that I was going to install at some point and when I picked up my car they had informed me that they went ahead and installed that filter for me. I was not expecting that, saved me the hassle of doing it and it compelled me to give them a great review. All my service work will from now on be going to Rons!!


-Reid B.

I have been going to Ron's for over five years. I have found their service to be excellent and they never do anything that is not necessary. They are honest and do a great job. I would recommend them to anyone in my family or any of my friends. Rons Repair rocks!


-Jody S.

Ron and the crew have always been there for our family when our vehicles need attention, at times with short notice even. Great communication, honesty, and good pricing.


-Cassandra Z.

They like dogs, I like dogs. I like a working car, they make that happen above and beyond. And I even got a flower when my car was all done. What lady doesn't love that?


-Teana W.

Great service and friendly staff. Not to mention there are DOGS!!


-MN Y.

Great, (and honest), service at an awesome price! Mike and the boys at Ron's will take of you and all of your vehicles! They fit me into the schedule on short notice and have a loaner for me to use while they work. Thanks Mike!


-Wade W.

I walked in overwhelmed from a crash on the highway, from out of town and another 2 hours away from home. They looked at the car and made sure it was drivable until I could get it home for the night. He got me chocolate and water to calm my nerves and made sure I was ok to drive before I left. Would recommend his shop to anyone, wheather you?re just driving through or a local.


-Ashley R.
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  • Call Us For Service: 507-451-8678